Some Connecticut Towing Companies Are Ignoring New Law Aimed at Helping Low-Income Residents

Connecticut legislators overhauled the state’s towing law last year to make it more fair for low-income residents who couldn’t afford the fees to get their cars back. Those residents sometimes saw their cars sold after being towed for breaking one of their landlord’s parking rules. The new law, which took effect in October, requires tow truck companies to give owners notice before hauling away a car for minor issues like failing to display an apartment complex’s parking permit or parking in the wrong space. They also now have to be available after hours to allow people to retrieve their vehicles. They have to accept credit cards and provide change when people pay in cash. But when Elias Natal went to work one evening in December, he discovered his Buick had been towed from his home at Sunset Ridge Apartments in New Haven. And the towing company seemed to ignore the new rules. The law requires apartment complexes to post signs warning of towing, but interviews with tenants and visits to Sunset Ridge show there were none at the complex, where many people receive state or federal rental aid. The towing company, Lombard Motors, told Natal he was towed for not